Make your bad support experience count

Tell us what happened

Stop them getting away with this

Name them Tell us who it was
Shame them Expose broken support
Fame them Reward great support

Ever tried to get help and ended up stuck in chatbots, phone loops, no-reply emails, ticket systems or callback promises that went nowhere?

This 90-second survey helps build the evidence on who’s helpful, who needs chasing, and who’s support in name only

Time About ninety seconds
Access No account, no verification
Identity You can stay anonymous
Purpose Help show who’s helpful, who needs chasing, and who’s support in name only

Share your experience. This survey helps ReplyResearch build the evidence on who’s helpful, who needs chasing, and who’s support in name only.

Your story helps us see who belongs in green, amber or red. Name and email are optional. Only enter your email if you’re happy for ReplyResearch to contact you about your story.
ReplyResearch Customer Support Black Hole Survey

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Customer Support Black Hole Survey